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  • Can I place an order over the phone?
    Yes. You can contact our Customer Service team on +447833612242 (Please leave your name and number if our line is busy) and they will gladly place your order via the telephone for you.Please note, first time orders would need to be delivered to your billing address for security purposes..
  • I am having issues placing my order
    We would suggest checking all your purchase information is correct and your billing address matches the card you are using. If you are still having issues you can contact the Customer Service team on +447833612242 who may be able to put the order through for you.
  • Do you offer a gift wrap service?
    We do not currently offer a gift-wrap service. However, all items sent out are well wrapped and presented.
  • Can I cancel / add to my order?
    Whilst we will make every attempt to cancel your order, this is not guaranteed due to the speed of our dispatch service. If you have changed your mind on your purchase, it is important that you contact Customer Services before your order is dispatched so that we can facilitate this request. Currently, we are unable to add additional pieces to your order; you would need to place a new order for any additional items
  • Why have I not received my email confirmation?
    Your order has been placed successfully once you reach the screen that displays your order number. If you have not received an email, check your account, which will show all your current orders. Alternatively, you may have typed your email address incorrectly. We would suggest you contact Customer Services to check this for you.
  • What do I do if my order is incorrect
    Please send us an email to advise which items are missing/incorrect, confirming if there was any damage to the parcel and sending images where applicable.
  • How can I track my order?
    We may experience delays from time to time due to the current situation with Covid-19 and the safety measures we've put in place in our warehouse. This could see standard deliveries take up to 2-3 extra days to arrive. Thank you in advance for your patience and understanding. If you order is being delivered to an address, when your order has been dispatched you will be emailed a DHL tacking number. Delivery updates can be tracked at using your tracking number. If you entered your mobile number at the time of your order, you will also receive regular text updates. *Please note, delivery times may differ during public holidays
  • When will DHL deliver and what happens if i'm out?
    We may experience delays from time to time due to the current situation with Covid-19 and the safety measures we've put in place. This could see standard deliveries take up to 2-3 extra days to arrive. Thank you in advance for your patience and understanding. DHL will deliver between 9-6pm. *Please note, delivery times may differ during public holidays If you are not available to sign for your parcel, a calling card will be left. You can select a more suitable delivery date, ask for this to be left in a safe place or with a neighbour. Alternatively, you can opt to collect your order using your tracking number and the below link;
  • Where do you deliver to via your website in UK?
    We may experience delays from time to time due to the current situation with Covid-19 and the safety measures we've put in place in our warehouse. This could see standard deliveries take up to 2-3 extra days to arrive. Thank you in advance for your patience and understanding. We deliver to addresses in the following areas: UK Mainland Highlands & Islands Northern Ireland *Please note, delivery times may differ during public holidays
  • Return Policy
    We offer free returns on all UK online orders. If you are not completely satisfied with your purchase, simply notify us of your intention to return the goods to our warehouse within 14 days of receipt and we will issue you a refund upon receipt of the item(s), returned to us within 28 days of the delivery date, subject to the terms and conditions detailed below. Items may also be returned for an exchange or gift card. Please handle all items with care. Item(s) must be returned to us intact, undamaged and as soon as reasonably possible (except for tailored or bespoke items). When trying on clothing please do not use unnecessary force and ensure you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks. We will be unable to accept the return of any item(s) where these instructions have not been followed. Exchanges can only be made for a different size or colour of the same product and are not guaranteed. Your replacement item(s) will be sent to you on receipt of the original item(s) being returned. If an item has been reduced in price there will be no credit.
  • How long do I have to return my online order?
    You have 30 days from the date the items were received to return this back to us. Goods must be within their original condition with all tags intact.
  • What do I do if an item received is faulty?
    The highest amount of care and attention is made by our team when your order is shipped. However, if you do have an issue with your goods once received please contact Customer Services directly at quoting your order number and sending images if applicable.
  • How do I close my account and unsubscribe my email address?
    Please contact Customer Services via our telephone or email address directly should you wish to deactivate your account. You can unsubscribe from PMB emails through your account via “email preferences”.
  • What payment cards do you accept?
    We currently accept the below methods of payment via our website: Amex Maestro Mastercard Visa Visa Debit Visa Electron Paypal PMB Gift Card
  • Gift Card Terms & Conditions
    A PMB gift card can be used for purchases at A gift card cannot be refunded or exchanged for cash. Please treat the card as cash since unfortunately damaged, lost or stolen cards cannot be replaced. Cards not used for 12 months will expire from date of purchase and the balance will be forfeited.
  • When does my Gift Card expire?
    Gift cards are valid for 12 months from the date of issue. If you are unsure when your gift card was activated, please contact the Customer Services department directly for further information.
  • Where do I apply my gift card to my order?
    Your gift card is a method of payment. This is therefore entered at the checkout, not as a promotional code in the bag. When you have entered your delivery details you will be directed to select how you wish to pay. Please select gift card and ensure you apply this to the order
  • How am I refunded if I pay with gift card?
    You are reimbursed exactly how you paid for your order. If you paid on a gift card, please retain the original card in case of any returns. Please note there are no refunds for any personal tailoring
  • An item is not showing available in my size. Can you find it?
    Please contact Customer Services directly on +447833612242 and we will be able to check our store availability for the item for you. Please note, most of items displayed on our website are available on 'Made to Measure' or 'Personal Tailoring' therefore it is made to your specification.
  • Where are your garments made?
    We have several suppliers for our fabrics from all around the world such as Turkey, Ireland, England, Italy as well as the Far East. We have tailors in both London & Paris making our garments. We do not believe the country the fabrics are manufactured from affect the quality of our garments. Moreover, we opt for a supplier that can create our styles to a high standard.
  • Do you monitor suppliers working conditions?
    We do work closely with our suppliers and we perform regular checks to our international manufacturers to ensure that all the working environments are of a suitable standard for all employees. We do have a good working relationship with all our suppliers who we have used to produce our goods for a number of years and do everything possible to ensure that this is a long-lasting affiliation.
  • Why is my order not going through?
    Have you checked that your card details are correct? The billing address needs to match where the card is registered to. We are a UK-based company, so if you are ordering internationally please be aware your bank may be stopping the payment as this is seen as an overseas transaction.
  • Contacting PMB
    We can be contacted directly through our telephone number +447833612242 or email us We can also be contacted through our social media
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