Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to cancel your purchase and return purchased products within 14 days from the date on which you’ve received your product.

The cost and safety of the goods are your responsibility until they reach us, therefore, we recommend for security purposes, that you insure the parcel for the value of the goods and retain all records of delivery. All goods are your responsibility once in your possession, so please handle all goods with extreme care and ensure that you send the package by a method which insures the value of the goods, as well as retaining your proof of postage. In order to process a refund, the goods must be returned to us intact, unworn, undamaged and as soon as reasonably possible.

Please handle all items with care. Item(s) must be returned to us intact, undamaged and as soon as reasonably possible. When trying on clothing please do not use unnecessary force and ensure you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks. We will be unable to accept the return of any item(s) where these instructions have not been followed.

Exchanges can only be made for a different size or colour of the same product and are not guaranteed. Your replacement item(s) will be sent to you on receipt of the original item(s) being returned. If an item has been reduced in price there will be no credit.

Yes you can. Contact our customer service team on +44 0208 0873 599. Please note, first time orders would need to be delivered to your billing address for security purposes.

We would suggest checking all your information is correct and your billing address matches the card you are using. If you are still having issues you can contact the customer service team on 0208 087 3599 or support@princemadebespoke.com who may be able to put the order through for you.

You can email support@princemadebespoke.com with your request. They will respond to you as to whether or not this will be possible.

Whilst we make every attempt to cancel your order, this is not guaranteed due to the speed of our dispatch service. If you have changed your mind on your purchase, it is important that you contact customer services (support@princemadebespoke.com) before your order is dispatched so that we can facilitate this request.

Currently we are unable to add additional pieces to your order; you would need to place a new order for any additional items.

Your order has been placed successfully once you reach the screen that displays your order number. If you have not received an email, check your account, which will show all your current orders. Alternatively, you may have typed your email address incorrectly. We would suggest you contact customer services support@princemadebespoke.com to check this for you.

Please send us an email (support@princemadebespoke.com) to advise which items are missing/incorrect, confirming if there was any damage to the parcel and sending images where applicable.

The beauty of made-to-order is that we can craft our garments in any size. If you don’t see your size, then please info@princemadebespoke.com to have your piece made for you.

The highest amount of care and attention is made by our team when your order is shipped. However, if you do have an issue with your goods once received please contact customer services directly at support@princemadebespoke.com quoting your order number and sending images if applicable.

If your order is being delivered to an address, when your order has been dispatched you will be emailed a DHL tracking number.

Delivery updates can be tracked at www.dhl.com using your tracking number. If you entered mobile number at the time of your order, you will also receive regular text updates.

Please note, delivery times may differ during public holidays.

If you are not available to sign for your parcel, a calling card will be left. You can select a more suitable delivery date or ask for this to be left in a safe place or with a neighbour. Alternatively, you can opt to collect your order using your tracking number and the below link;

https://ondemand.dhl.com/

Please contact customer service via our telephone (+44 0208 087 3599) or email (support@princemadebespoke.com) should you wish to deactivate your account. You can unsubscribe from PMB email through your account via ‘email preferences’.

Visa, Visa Debit, Visa Electron, Mastercard, PayPal, American Express, Klarna and PMB Giftcard

A PMB Gift Card can be used for purchases at www.princemadebespoke.com. A gift card cannot be refunded or exchanged for cash. Please treat the gift card as cash since unfortunately damaged, lost or stolen cards cannot be replaced.

Cards not used for 12 months will expire from date of purchase and the balance will be forfeited.

Your gift card is a method of payment. This is therefore entered at the checkout, not as a promotional code in the bag.

When you have entered your delivery details you will be directed to select how you wish to pay. Please select gift card and ensure you apply this to the order.

You are reimbursed exactly how you paid for your order. If you paid on a gift card, please retain the original card in case of any returns. Please note there are no refunds for any personal tailoring.

Have you checked that your card details are correct?

The billing address needs to match where the card is registered to. We are a UK based company, so if you are ordering internationally please be aware your bank may be stopping the payment as this is seen as an overseas transaction.

We can be contacted directly through our telephone number +44 0208 087 3599 or email us at support@princemadebespoke.com

We can also be contacted through our social media handle @princemadebespoke.